Before using our service, please read these terms carefully. People under the legal age are prohibited to use mtrx.management. You accept that you have read, understood, and agreed to all of Our Terms and Conditions whenever you place an order on our website. By submitting a request and/or payment, You are indicating that You agree to comply with these Terms and Conditions.
The company undertakes to deliver the product on time and in accordance with the specifications provided by the customer in the request. The customer is entitled to a partial or full refund in accordance with Our Money Back Guarantee Policy if Company violates any agreed specifications.
"Company", "We" or "Our" means website mtrx.management, operated by MTRX Management Ltd, 13 John Prince's Street, 2nd Floor, London, England, W1G 0JR
“Customer”, “You” or “Yours” refers to anyone posting an order, uploading any data, and transferring funds to mtrx.management.
“Expert” is a person engaged by the Company on a freelance basis to provide Services to the Customers.
"Service" (Services) refers to the Expert's offer within a predetermined time frame and in accordance with the Customer's needs. The Service includes each and every Order Status.
"Product" is the end result of the Service that was provided.
"Order" refers to the Customer's actual request for a Service that was sent to Our Company. It contains specified demands and guidelines for the sources that will be used in the Product.
"Revision" refers to a request made by the Customer to modify the finished Product in accordance with the original Order specifications.
"Support Team" or "Support" refers to the structural division of the Company tasked with coordinating and aiding the Order and Services provided.
"Quality Assurance Department" refers to the structural division of the company tasked with monitoring and preserving the caliber of Our Products and Services. The Quality Assurance Department is in charge of looking into all contested claims and maintaining objectivity toward all parties.
The Order is placed via chat with the assistance of the sales agent. Be specific and provide the sales representative with all the information they need.
It is Your responsibility to give the sales representative accurate, whole, and final information. You must make sure that the Order's information is presented in a way that enables the Expert to give you the right Product.
To create an account for you, a sales manager will ask for your email address. Additionally, it is entirely your obligation to update your profile appropriately or notify support if any of your contact information changes over time.
You agree to pay for the given Service when placing an Order. After the payment for the Service is made and authorized, the Company only then begins to process Your Order. It is advised that You use a credit or debit card which has at least six months before its expiration date.
The Company may occasionally request that the Customer send a snapshot of the credit card that was used to make the payment. The final four numbers on this card, together with the cardholder's name, must be readable. The Company is in charge of and ensures the confidentiality of all personal information submitted by the Customer.
Once the scope of the job has been determined, the payment for the Product is calculated using the Company's Pricing. The delivery of the Product by the Company will not begin until the complete payment has been received and authorized.
The Company may ask for more money or more time to complete Your Order after it has been evaluated because it can only be determined how much work needs to be done to meet Your requirements after a manual review has been completed. After the manual assessment, the Expert decides on the final price. The Customer has the discretion to accept the revised Order specifications and Order Total or to reject working with the Expert. A refund will be granted in accordance with the Refund Policy if the Customer decides to stop working with Us.
The Website processes payments and other financial transactions for the provided Services using a third-party payment processing service ("Payment Processor") Stripe. You consent to your personal information being collected and used by the relevant Payment Processor in line with its privacy policy and the services agreement.
Your whole credit card or other payment method information is sent immediately to payment processors so they can process your payment. We do not see or store your full credit card or other payment method information. Our payment processors will obtain your payment method information and charge your selected payment method in conjunction with any purchases you make. Only the customer's first and last name, the last four card digits, the transaction number, and, in some situations, the mobile phone number are kept on file for a set amount of time for tax and financial reporting purposes.
You acknowledge and accept that we are not liable for any security or privacy lapses involving credit cards or other payment methods.
You affirm and guarantee that:
You promise to promptly update any changes to your account, order, or payment method information so that we or our payment processor can complete your transactions and get in touch with you as necessary. In connection with your use of the Services, we are not responsible for any illegal use of your credit card, debit card, or other payment methods by a third party.
Following the final payment, the Company maintains the right to review the Order specifics to determine whether the assignment requirements were successfully completed, as indicated by the Customer. In the event of a mismatch, Support reserves the right to alter the Order in order to make sure the Customer's requirements have been met.
Each Order submitted by the Customer has a minimum word count requirement. The Product must match the anticipated word sum when the Service is delivered.
Only if the Expert has not yet begun the job are the Customer and Support permitted to make adjustments to the scope of work. Once the Expert begins working on the Order, adjustments cannot be made. The customer will be asked for additional payment if the changes to the Order specifics have an impact on the amount of work required, the complexity of the Order, or the deadline for completion.
You must not send any content to the Experts when ordering the Services that could be construed as illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invading another person's privacy or publicity rights, hateful, or otherwise objectionable on the basis of race, sexual orientation, ethnicity, or any other factor.
To receive updates on the Order progress, the Customer may get in touch with Support using online chat or email.
Order Delivery
The Company's responsibilities are delivering the Service and meeting the Order's indicated deadline.
After receiving the Service, it is the Customer's responsibility to make sure that the delivery channels are open. The Company will not be held liable for inaccurate email addresses provided by the Customers in their profiles, spam filters, Internet outages, or any other negligence on the part of the Customers to provide channels of communication or other contact information without the Company's control. If the customer needs any help with order delivery, they should get in touch with Support.
If the Customer decides they do not want the finished Order, the Customer may request the application of a specific return policy. Read Our Refund Policy for more details on refunds.
All orders are delivered to the customer's previously specified email address.
Before approving, customers must thoroughly study each Order. The Product is considered finished once the Expert has been paid the full fee. If no revision was asked for after the deadline, the monies would be immediately released as part of the Expert protection eight days later. Read Our Refund Policy for more details on refunds for orders that have been fulfilled.
To guarantee the quality of the delivered Product and the complete satisfaction of the Customer with the Product, the Company offers free revisions to the Customer. The Customer must send a documented revision request using the messaging system or the company's email address in order to receive a free revision of the product. For a short kind of Product (less than ten pages, tasks, or slides, respectively), such requests are accepted within fourteen (14) calendar days of the Order delivery date. For a large type of Product, they are accepted within thirty (30) calendar days of the Order delivery date (more than ten pages, tasks, slides respectively). If the Revision deadline is missed, the customers can either create an Order for Editing or have their Order amended for an extra fee. The Quality Assurance Department may, at their option, submit a free Order Revision after the specified Revision deadline.
If the Revision instructions go against the original Order requirements, the Quality Assurance Department maintains the right to reject a Revision request. In certain circumstances, the customer may be asked to make an additional payment for the necessary adjustments or submit an Editing Order.
If the Customer behaves in a way that suggests outright exploitation of the Expert or other unreasonable demands, the Quality Assurance Department maintains the right to refuse or restrict multiple Revision requests.
The Company shall amend the given Product free of charge if the request satisfies all the standards highlighted in these Terms.
Plagiarism and fraud are both prohibited by the company. If such unethical and unlawful use of Our Products and Website content happens, we won't be held responsible.
All copyright laws are scrupulously observed by us. According to Our Terms and Conditions, the Customer is completely responsible for any harmful behavior.
Although there may be links on this website to other websites, we do not support, endorse, or ensure that the information on those websites complies with the terms and conditions stated on this website. Any content originating from the posted links on Our Website is not owned by, is not under the control of, or responsible to Our Company. According to the user agreement form that was filed with your order form, using these links is at your own risk.
For more specific information regarding Our Company's procedures and policies regarding the gathering, storing, and use of Customers' and online visitors' information, please refer to our Privacy Policy, which is available on this website. Please read the Privacy Policy web page to learn more about the protection of Your personal information while using this website. It is significant to note that we place a high importance on our customers' privacy and will never reveal your FULL personal information or billing information to third parties. to a third party. To protect Your data, the Company conducts all transactions through a secure online payment system.
Payment is required for any services provided on this website in order to cover the time and labor spent gathering, organizing, correcting, editing, and delivering the Product. In addition, payment is utilized to maintain the website so that our customers can use it for further purposes.
The company does not guarantee that our operation will run error-free. We disclaim all liability for any consequences resulting from errors in our product. It is up to the Customer to verify any opinion, information, advice, or other content in the Product or available on this website for accuracy, usefulness, or completeness.
The Company makes no assurances or guarantees regarding the professional recognition, registration, or licensing of any Expert.
The Company will never be held accountable or liable for any direct, indirect, punitive, incidental, consequential, or special damages that result from or are connected in any way to the use of this website and any information made available through the website. THE COMPANY'S TOTAL DIRECT DAMAGES RESULTING FROM THE DAMAGE WILL BE LIMITED TO THE GREATER OF 100 US DOLLARS OR THE AMOUNT YOU PAID FOR THE SERVICE PRIOR TO THE CLAIM. The aforementioned limits and exclusions may not apply to you because some states or jurisdictions do not permit the exclusion or the limitation of liability for consequential or incidental damages. In these states or jurisdictions, the company's liability is restricted to the extent allowed by law, reducing the company's obligation to pay you to the lowest level allowed by the relevant law.
MTRX Management Ltd, 13 John Prince's Street, 2nd Floor, London, England, W1G 0JR
E-mail us at contact@mtrx.management
+1(989) 373-7322
These Terms are reviewed by the Company on a regular basis, and we reserve the right to make changes or updates. Major alterations will be announced by email or on our website, where we will also post information about them. The Website will always display the most recent version of these Terms.
Normally, we will make an effort to notify you in advance of the new terms taking effect. However, there are situations when modifications must be made right away. In this case, we won't provide you any advance notification.
