The Company works to ensure that Experts and Customers have a comprehensive grasp of the financial relationships pertaining to the services we offer. As a result, the Company is obligated to deliver the Product on schedule and in accordance with the specifications specified by the Customer in the Order. The Customer is entitled to a partial or full refund in accordance with our Refund Policy should the Expert break any of their promises regarding Order delivery.
In order to make our Policy as clear as possible, we stress that there are specific circumstances in which we can provide a refund. These are:
Although the Expert was confirmed, you choose to cancel the Order. In this instance, the refund amount ranges from 100% to 70% to account for the Expert's and the Company's efforts to supply you with the purchased goods and services. This is applicable in situations where the document has not yet been uploaded. In the event that the work was already finished, the case will be considered a Disputed Claim. Our Quality Assurance division examines these allegations and determines the amount of the refund being offered.
The Company shall issue a reimbursement in an amount commensurate with the delivery's lateness. The precise sum will be discussed with the Customer. No refund can be given when a Customer fails to supply the information required to complete an order, resulting in a late delivery. The best case situation is to send all relevant information about the assignment at once, including any extra sources that will be needed.
The Customer may be eligible for a partial refund if the Order was finished after the stated deadline but they still need to use the work.
If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.
If you receive two bills, you must let us know right away, especially if Your Personal Balance remained the same. To fully resolve the situation and complete the full refund for the additional price, you must email us both receipts. This occurrence is quite uncommon. A Customer cannot be charged for a single order unless they unintentionally pay for it.
A clear report (by any respectable agency) with supporting documentation is required if there is a claim regarding the originality of the Product; otherwise, there will be no possibility of a refund.
You are not entitled to a refund if:
You used the Product for personal purposes or as a part of another Order on the Website. In that instance, a release of at least 70% of the contract amount is required. However, the amount might change in light of the QA Department's investigation.
The editing and proofreading Order did not meet your expectations. It is your responsibility to make sure that Experts are aware of your specific expectations and needs for the given Order. Therefore, we disclaim all liability for contextual errors and instances of content originality issues in materials you supply to the Expert. If an order for editing or proofreading fails to arrive owing to quality problems, the Customer is not entitled to a refund. Additionally, any attempt to select editing or rewriting Orders as initial guidelines or to pressure Experts to provide fresh information would be seen as harmful.
The refund period has passed. Refunds are allowed within six months of the original transaction date. The original payment method that was used to make the first purchase is where money can be refunded. We are unable to issue you a refund if six months have passed after the transaction date.
The Company will conduct the refund within 5-7 business days after you receive the confirmation. Please be aware that the Company is not liable for any bank service problems that result in transfer fees, abnormalities, or potential delays.
